On salescheck #025395135250, I bought a nice small jacket for my daughter. Although she loved the way it looks, it fit a little odd for her taste. I spent $39.99 on it, and it was not on sale. My purchase was on 11/10/2010. I bought some other items, which enabled me to receive a $10 giftcard, which I was happy about. I did not know this promotion was going on, so it was a welcomed surprise.
My daughter finally brought me the jacket to return, with the tags still on it, and so we drove the 1.25 hour trip and returned it at the store I bought it at.
I did not spend/redeem the gift card. After waiting a while for someone to make the return, I was informed they would be reducing the amount of the return by the amount of the $10 gift card. FYI, I paid cash for the jacket. As we were going to get another jacket for her right then anyway, it didn't matter. Or so I thought. When we returned to the cashier, I gave them the gift card and cash, to which she told me the gift card was expired. She then showed me the dates it was good was only from 11/15 - 11/20. I told her to get a manager. Politely, I explained to him the situation, and he told me to call the gift card issuer and they will send me something. I said, Well, I'm here, and I'm telling YOU."
He said it doesn't work that way, and walked off. I told the cashier how screwed up that is, and that I wasn't angry with her, but he just pissed off the wrong guy.
So here I am. I am copying this post to the 1082 friends I have on Facebook, and the 4200 followers of my blog. I am also going to request they repost it.
After reading the posts on your "Worst customer service ever" thread on this site, I can see why the thread is locked. The utter and brazen egotistical tone the Sears "Senior" csr gave in his replies was abominable. That guy should be fired as well. Oh, and by the way, I spent 20+ minutes on the phone just trying to get through to the customer feedback area of Sears, to tell them. Now that I have had time to formulate my thoughts more clearly before writing, I am able to keep the 'F" word from being in the conversation and be every other word. I've happily moved from pissed off to in "revenge mode." Yes, I'm afraid this IS all over $10. Actually, it's about the $10 SEARS STOLE from me. Congrats on finally being able to close your catalog division. I see that your purchase of KMart has done well for your reputation as the Slumlord of discount retail.
Don't think for a second I won't take this "All the way"... I've already spent this much time on it. What is a couple dozen "copy and paste" keystrokes at this point?
Have a nice day! :)
Sunday, November 28, 2010
Wednesday, November 17, 2010
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